WE BELIEVE THAT ONE OF THE BEST WAYS TO TACKLE SUSTAINABILITY IN FASHION IS TO MAKE GARMENTS THAT LAST, NOT ONLY PHYSICALLY BUT ALSO IN A STYLE SENSE. THATS WHY WE FOCUS ON USING THE BEST CONSTRUCTION TECHNIQUES, HIGHEST QUALITY FABRICS AND A TIMELESS AESTHETIC TO MAKE SURE THE CLOTHING STANDS THE TEST OF TIME AND CONTINUE'S TO GET BETTER WITH AGE

OUR PRODUCTS ARE ALL MADE IN PORTUGAL & GERMANY

WE ALSO USE ONLY SUSTAINABLE PACKAGING MATERIAL

Yes, all of our products can be worn by everybody

Check the Lookbook to see different model types

All of our products already deliver a slightly boxy oversized silhouette
If you like this kind of style, stay true to size

If you want your product to fit tighter, size down - if you want it to fit looser, size up

Have a look at our size chart or if you wish advice from our experts regarding your size, please e-mail our customer service info@basedonloveofficial.com

Each of our products is limited to a certain number of pieces per size, so better be quick

All of our products should be washed (hand wash or machine wash) inside out on a cool wash (30 degrees Celsius), do not use any fabric softener and allow to dry naturally

Please do not tumble dry or bleach our products

Do not iron the printed parts as it will destroy the print

Open size chart

Including processing your order and the careful production of our products, all orders will be shipped within 7 working days

Please note: During the COVID-19 crisis we still work around the clock with our suppliers, printing houses and couriers to offer you the best possible service at this time. Please forgive us in advance as shipping can be slightly delayed and it may take two to three weeks until some orders arrive

If you have any questions around shipping please email info@basedonloveofficial.com and we will address your concerns to the best of our ability

When you complete a purchase, you will receive a confirmation email
If you don’t receive an email, please check your Junk/Spam folder or contact our customer service via email info@basedonloveoffical.com

We will also inform you via email when your product is leaving our studio in Germany and provide you with a tracking number

Unfortunately Based on Love or DHL can’t guarantee any delivery time but we will surely do our best, so you receive your new favorite clothes as fast as possible

DE - Shipping is 4.90€
Free Shipping on all orders over 90€

EU - Shipping is 14.90€
Free Shipping on all orders over 160€

OUTSIDE EU - Shipping is 19.90€
Free Shipping on all orders over 200€

REST OF THE WORLD - Shipping is 39.90€

All products shipped within the european union are subject to the german value added tax which is declared on each invoice. For shippings outside the eu the local tax rate applies

Based on love is not responsible for any duties/taxes applied to your package you will be responsible for paying additional charges for customs duty it will vary from country to country, amount, weight and value please make sure to get the information before placing your order or contact your local office

Unfortunately customs duty often doesn’t inform the customer about holding your parcel please have in mind to track your parcel attentively and get in touch with your local office if there are occuring any problems of course, you can always contact us and we will do our best to help you with your order

By law, we must declare all products at their full price and can’t alter this amount to decrease international custom fees we are sorry but based on love hasn’t any influence on these taxes and fees or may accelerate this process, so please contact your local customs office for further information

We offer payment via PayPal, Klarna, Credit Card and Sofort bank transfer.

Any information you share with Based on Love is confidential and won’t be passed on to third parties. To protect our customers, we won’t ever save any credit card information

We are sorry but you can’t cancel your order once it’s placed

We sincerely hope you are satisfied with your purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase

For returning an item, the product must be unworn and the hangtags must still be attached and the return must be sent back within 14 days of the delivery date

There are no refunds or exchanges on all items purchased in a SALE and/or BLACK FRIDAY. All sale or discount items are final

Please click on our return form, print it and fill it in for us so that we can assign the package. You can then choose your preferred post service to send it back to our office with the following address:

BASED ON LOVE STUDIO
Richard-Wagner-Str. 22
95444 Bayreuth
GERMANY

Download Return Form

All items purchased in a sale and/or Black Friday are final and non refundable or exchangeable

Unfortunately we are unable to offer any free returns
We recommend choosing your most reliable service and sending your parcel tracked

Not urgent but please make sure you can track your parcel as we aren’t responsible for the loss of a parcel

We are sorry if you receive a damaged or substandard product
In this case you don’t have send it back on your own expense.

Please contact our customer service via email return@basedonloveoffical.com and show us the damage with a short explanation and photos so we can help as fast as possible

We are sorry if we made a mistake by processing your order.
Please contact us via email return@basedonloveoffical.com and we will exchange your product as fast as possible

If all your products are listed in your shipping confirmation email but you don’t receive all of them, please let us know via email return@basedonloveoffical.com and we will send them to you as fast as we can

You can click on the little Social Media icons on our website and you will be directly linked to each of our Social Media accounts

You can always contact us via Social Media or via email info@basedonloveofficial.com

Instagram (basedonloveofficial) 
Facebook (BASED ON LOVE)

Let us know what kind of collaboration you have in mind via our Social Media or via email info@basedonloveoffical.com

Instagram (basedonloveofficial) 
Facebook (BASED ON LOVE)