FREQUENTLY ASKED QUESTIONS

WE BELIEVE THAT ONE OF THE BEST WAYS TO TACKLE SUSTAINABILITY IN FASHION IS TO MAKE GARMENTS THAT LAST, NOT ONLY PHYSICALLY BUT ALSO IN A STYLE SENSE. THATS WHY WE FOCUS ON USING THE BEST CONSTRUCTION TECHNIQUES, HIGHEST QUALITY FABRICS AND A TIMELESS AESTHETIC TO MAKE SURE THE CLOTHING STANDS THE TEST OF TIME AND CONTINUE'S TO GET BETTER WITH AGE

OUR PRODUCTS ARE ALL MADE IN PORTUGAL & GERMANY

WE ALSO USE ONLY SUSTAINABLE PACKAGING MATERIAL

All of our products already deliver a slightly boxy oversized silhouette
If you like this kind of style, stay true to size

If you want your product to fit tighter, size down - if you want it to fit looser, size up

Have a look at our size chart or if you wish advice from our experts regarding your size, please e-mail our customer service info@basedonloveofficial.com

Including processing your order and the careful production of our products, all orders will be shipped within 7 working days

Please note: During the COVID-19 crisis we still work around the clock with our suppliers, printing houses and couriers to offer you the best possible service at this time. Please forgive us in advance as shipping can be slightly delayed and it may take two to three weeks until some orders arrive

If you have any questions around shipping please email info@basedonloveofficial.com and we will address your concerns to the best of our ability

When you complete a purchase, you will receive a confirmation email
If you don’t receive an email, please check your Junk/Spam folder or contact our customer service via email info@basedonloveoffical.com

We will also inform you via email when your product is leaving our studio in Germany and provide you with a tracking number

Unfortunately Based on Love or DHL can’t guarantee any delivery time but we will surely do our best, so you receive your new favorite clothes as fast as possible

All products shipped within the european union are subject to the german value added tax which is declared on each invoice. For shippings outside the eu the local tax rate applies

Based on love is not responsible for any duties/taxes applied to your package you will be responsible for paying additional charges for customs duty it will vary from country to country, amount, weight and value please make sure to get the information before placing your order or contact your local office

Unfortunately customs duty often doesn’t inform the customer about holding your parcel please have in mind to track your parcel attentively and get in touch with your local office if there are occuring any problems of course, you can always contact us and we will do our best to help you with your order

By law, we must declare all products at their full price and can’t alter this amount to decrease international custom fees we are sorry but based on love hasn’t any influence on these taxes and fees or may accelerate this process, so please contact your local customs office for further information

We sincerely hope you are satisfied with your purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase

For returning an item, the product must be unworn and the hangtags must still be attached and the return must be sent back within 14 days of the delivery date

There are no refunds or exchanges on all items purchased in a SALE and/or BLACK FRIDAY. All sale or discount items are final

Please click on our return form, print it and fill it in for us so that we can assign the package. You can then choose your preferred post service to send it back to our office with the following address:

BASED ON LOVE STUDIO
Richard-Wagner-Str. 22
95444 Bayreuth
GERMANY

Download Return Form

OUR PRODUCTS

SHIPPING & TAXES

PAYMENT & PRIVACY

ORDER CANCELLATION & RETURN POLICY

CONTACT & SOCIAL MEDIA