SHIPPING & RETURNS
Including processing your order and the careful production of our products, all orders will be shipped within 7 working days.
Please note: During the COVID-19 crisis we still work around the clock with our suppliers, printing houses and couriers to offer you the best possible service at this time. Please forgive us in advance as shipping can be slightly delayed and it may take two to three weeks until some orders arrive.
If you have any questions around shipping please email email@example.com and we will address your concerns to the best of our ability.
We charge shipping costs on the basis of the order value (gross product value)
DE - SHIPPING IS 4.90€
FREE SHIPPING ON ALL ORDERS OVER 90€
EU - SHIPPING IS 14.90€
FREE SHIPPING ON ALL ORDERS OVER 160€
OUTSIDE EU - SHIPPING IS 19.90€
FREE SHIPPING ON ALL ORDERS OVER 200€
REST OF THE WORLD - SHIPPING IS 39.90€
We sincerely hope you are satisfied with your purchase, however if you change your mind for whatever reason we will happily exchange your item or refund your purchase.
You have the right to return item(s) within 14 days after you received your order.
All items must be unworn and the hangtags must still be attached.
Items purchased in the SALE are final and non refundable or exchangable.
You are obliged to bear the costs of the post service you choose for returning your order. You don’t have to insure your parcel, but we would like you to know, that we aren’t responsible for the loss of a parcel.
Please download our return form, print and fill it in for us so that we can assign the package for you.
BASED ON LOVE STUDIO
RIGHT OF WITHDRAWAL
Revocation right for consumers
A ‘consumer' is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.
1. Instructions for revocation
You have the right to revoke this contract within fourteen days without specifying any reasons. The revocation period is fourteen days with effect from the day,
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;
- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately; - on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;
In order to exercise your revocation right, you must inform us (Maximilian Wiesent, Richard-Wagner-Str. 7, 95444 Bayreuth, Germany) of your decision to revoke this contract by means of a clear declaration by using the enclosed specimen revocation form for this. In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.
2. Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment. We can refuse the repayment until the products are returned to us or until you have furnished evidence that you have sent the products back to us, depending on whichever is earlier. You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products before the expiry of the fourteen-day deadline. You bear the direct costs for returning the products. You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.
3. Criteria for exclusion or expiry
The revocation right is not available for contracts
- for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
- for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
- for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
- for delivery of newspapers, periodicals or magazines with the exception of subscription contracts. The revocation right expires prematurely in case of contracts
- for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
- for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
- or delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.
4. Specimen - revocation form
If you wish to revoke the contract, please fill up this form and send it with the products back to:
BASED ON LOVE STUDIO